64 results found
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Late Check-Out Visual Indicator
The visitor has passed their estimated on-site time. Setting allows to determine a buffer window of 15-30-45-1hr increments before the visitor name is highlighted across the log screen, identifying that the visitor may still be onsite and needs security to track them down.
Secondary action - visitor is highlighted and a notification is sent to the host to verify visitor status or meeting end status. Notification is then sent to the visitor, kindly asking them to return their badge to the front desk.
Think highly secured facilities, gov, financial, and data centers.
3 votes -
Security Summary for Audits
Single reporting button that fetches visitor data based on pre-set adjustable filters.
People & Presence Summary
Current Visitors On-Site – total count, names, host, company, and duration of visit.
Expected Visitors Today – upcoming arrivals with check-in times, visitor type, and host.
Overstayed Visitors – visitors still on-site past expected checkout time.
VIP or High-Priority Guests – flagged for escort or enhanced access.
Blocked or Denied Entries – any visitors rejected due to watchlist match, expired credentials, or host unavailability.
Compliance & Safety Readiness
Signed NDAs or Safety Forms – percentage completion, with list of visitors missing documentation.
Training or…
2 votes -
Search and Reporting using AI
If AI is in our future direction.....Listing some example prompts the Security team may use for reporting.
“Show me all visitors on-site right now by building.”
“Which contractors are scheduled to arrive tomorrow who haven’t completed safety training yet?”
“Who has been on-site more than 10 times this quarter without a permanent badge?”
“List all visitors checked in after hours this month.”
“How many VIP visits did we have last quarter, and which departments hosted them?”
“Were there any denied check-ins due to expired credentials?”
“Which visitors have NDAs that are about to expire?”
“Show me all visitor logs for…2 votes -
Multi Step Approvals built into workflow
The current approval workflow is an all-or-nothing at the onset of an invite. Multiple missed opportunities in the gov space show that a multi-step approval is necessary to stay in regulatory compliance.
Build this if-then scenario into the rules setting of building a workflow. If they are here for x, approval is required by this user; once approved, then passed to approver 2. Once these pre-reg steps are answered, only then will the next welcome steps be sent to the visitor.
2 votes -
import group
Automapping the question and answer when importing of group visitor list. We have around 10 customize question and staff required to map 1 by 1 every time which is not user friendly.
3 votes -
When checking in at the iPad kiosk, if a visitor QR code has an issue, there is no error message
There is no error message and that frustrates visitors as they might attempt to scan it endlessly
2 votes -
New QR codes for recurring visits every day
At the moment, for recurring visitor, the same QR code is provided for their use. Once the QR code is used for gate access, it cannot be re-used. Subsequent visits will be denied with the same QR code. We suggest for each new day of visit, a new QR code should be provided so that access will not be hindered.
2 votes -
When Creating a Group Visit, allow setting the Visitor Type
When we create a group visit, all visitors are default to the same visitor type. The table for creating group visits should allow defining individual visitor type for each visitor.
3 votes -
psonveaux@etik.com
Possibility to create one badge template per visitor type
When you manage major events regrouping multiple visitors , it is critical to generate different badge layouts. With the current solution, it is difficult to create more than 4/5 template as we are superposing each template based on rules
The fact to already link the tempate with the visitor type, ease the process2 votes -
Outlook plugin custom field selection
Select which custom field are visible in Outlook plugin.
Could be done by a checkbox when creating or editing a field.
Perhaps also a way of chosing the order of the fields.Some of our custom fields, are related directly to each guests answers in the preregistration. They are not related to the entire visit.
2 votes -
Emergency Templates
Just like the visitor notification templates, but designed for emergencies. Quick one touch access to templated emergency communication and response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Emergency Comm to expected
Allow communication to go out to expected visitors as well. Today visitors and employees can only get emergency communication if they are checked in, visitors who are on their way will get no warning. There is also no way for a visitor to communicate back via text. "Stuck in an elevator".
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Opening Proovr 'Start an Emergency' function to additional user groups
Currently only admin users can start an emergency directly in the Proovr application. In the event of an emergency, most companies have numerous members to their emergency response team who should be able to complete this function, but should not have admin rights to the system. Adding additional user right categories for Proovr functionalities would be beneficial for emergency response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Slow check-in
We got two iPads in the reception (with the same software, connected to the same network etc). One of them is significantly slower than the other when it comes to checking in our guests/visitors. With that we mean mainly printing their labels/tags with a big delay, which takes up to 10-15 seconds each time. While the other iPad takes around 3-4 sec, which is normal. It takes equally long to get their name to pop up on my real-time log, so I can't really see who they're visiting till after they've left the reception area. The printer is on wired…
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Must have features
1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"
Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.
A live chat function that users can use to chat directly to reception
1 vote -
Additional Host Identification
Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.
1 vote -
Include a "switch visitor location" option when editing a single or group visit that has been mistakenly input to the wrong location.
We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…
1 vote -
Sorting custom fields in reception dashboard
In the Reception dashboard, there is no way to sort custom fields. For example, we have a custom field to record the visitor access card number. This will vastly improve the efficiency given we have thousands of visitors per day.
2 votes -
outlook add-in
We would like to have an opportunity to create a visitor through outlook add-in as well, as it is currently difficult to get all the details at one place and we have to edit the fields in dashboard again which is not user friendly.
2 votes -
Editing NBA Layout
It would be great if there were more editing options for NDAs.
1 vote
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