73 results found
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Include a "switch visitor location" option when editing a single or group visit that has been mistakenly input to the wrong location.
We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…
1 vote -
Sorting custom fields in reception dashboard
In the Reception dashboard, there is no way to sort custom fields. For example, we have a custom field to record the visitor access card number. This will vastly improve the efficiency given we have thousands of visitors per day.
2 votes -
outlook add-in
We would like to have an opportunity to create a visitor through outlook add-in as well, as it is currently difficult to get all the details at one place and we have to edit the fields in dashboard again which is not user friendly.
2 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Editing NBA Layout
It would be great if there were more editing options for NDAs.
1 vote -
Secondary point of contact
make a column with the other names that are set to be notified when someone checks in so I can see it on visitor logbook and don't have to open every visit to see if there any other point of contact
1 vote -
Group notifications
set option All Visitors (Notification will be sent at check-in of) as default when creating a group booking - have an option to set this setting as default
1 vote -
WA Defects - Critical: Multiple VoiceOver (Screen Reader) Accessibility Issues on iPad
A comprehensive accessibility audit of the Visitor Management System application on iPad has identified multiple critical failures in supporting users who rely on the VoiceOver screen reader. These issues prevent users with visual impairments from being able to navigate the application, understand its content, and complete essential tasks independently.
The defects can be categorized into three primary areas of non-compliance with accessibility standards (WCAG 2.1):
1. Lack of Meaningful Information for Screen Readers:
2. Failure to Communicate Dynamic Content and Status
3. Illogical and Broken Navigation Experience1 vote -
Additional filter on Logbook
Hi, we have 3 Kiosks at our site. When I see the Visitor Logbook I have all visitors in 1 list and can't see at which of the kiosks they vae registered. Please provide and additional filter for the kiosk.
1 vote -
option to book a desk for more than one day at once.
So we have run into a scenario where we need to make sure that a desk can be booked by an employee for for multiple days at a time.
2 votes -
Improve management of generic email visitors
The solution is able to accept generic emails as visitors, but most of users won't allow badges for example, or formal check-in with generic names.
One suggestion would be:
- detect generic emails (could be hard), and if possible raise a warning to the owner
- allow the modification by check-in team or organizer, to edit/modify/suppress a visitor in an invitation before printing badges
- prevent printing of badges with generic emails
- allow organizer himself to edit the form (plugin/Web) during the invitation registration, to complete the visitor information, by adding at least Lastname/firstname/society/email fields so that at least…2 votes -
Is it possible to incorporate text on the welcome page when an associate begins the process of submitting a guest request?
Is it possible to incorporate text on the welcome page when an associate begins the process of submitting a guest request?
1 vote -
Variables in Invitation email notifications for all tiers
There is a descrepancy on variables in the Invitation email notification. In the power tier you can edit the notification to read "Dear [Visitor name]. This is missing from all other tiers. It seems this is not a functionality enhancement, this should be included on all tiers as this is a simple email cordials. Can you please add the same variables in all tiers please. This is requested repeatedly.
1 vote -
Let guests edit their name in preregistration
When using the Outlook plugin, the Guests name are autogenerated.
The guest cannot change the name while preregistring, and sometime cannot find their registration at the Kiosk.
The end user does not see the .
If the Guest could edit their own name at Preregistration it would be a huge help.1 vote -
Search Function Compare to Watch List
When an admin/receptionist/security user searches the visitor list, it should also search the watch lists to flag anyone who should not be permitted access to the property. Currently if someone who is not pre-registered arrives, Security searches and then calls the host for verbal permission. The host may not be aware that the visitor is on the watchlist. Frequently the host is away from their desk and unable to quickly register the visitor in Proxyclick, so no one is alerted that the visitor should not be granted entry until they arrive at the check in station.
1 vote -
Disable non-SSO logons / Enforce Single Sign-On
When a user is set up for Single Sign On, logging on without SSO should be disabled.
We want to force all logons to be via our identity provider, therefore we need the option to enforce SSO
1 vote -
Texts not avaiable in Danish - shown in english in stead.
Danish translations missing for certain elements.
Visit Duration selection is not available in Danish.
Employee QR text on welcome screen is not available in Danish
At manual check-in question on wether visitor have received a quick Checkin QR is not available in Danish2 votes -
Customize emails
We want to customize the layout of emails
2 votes -
Enhancing Remote Registration with Visitor-Specific Workflows
Having distinct remote registration workflows for different visitor types would greatly improve the process. Currently, visitors must manually select their category, and if they choose the wrong one, they may fail to submit all the required documents. Automating this selection or refining the process would help ensure that each visitor provides the necessary information.
3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Automatic Check Out and reoccurring badge visitor
We would like to request the ability to toggle on and off automatic check out as this effects the badge return process.
EX. If someone does not turn in their badge we would like the system to not check them out.
When we have reoccurring visitors for 4 days the system will check them out each night when we need that badge number to carry with that person for the duration of the stay and confirmed on our end that the badge has been returned. Once we receive the badge and mark as "Yes" then we can mark them at…1 vote -
Custom error message for invalid uid error
When the visit is deleted from the Eptura Visitor application, and the user proceeded to delete the meeting from Outlook, the host will receive and error message saying "Invalid value for UID".
This is very confusing to users. Instead, they should receive either more user-friendly error message, such as "The meeting has already been deleted from Eptura Visitor" rather than a technical, backend error message. This is not communicating well to all users.
1 vote
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