73 results found
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athina@republic.london
We require the ability to ban an email address from receiving a QR code. The current watchlist issues a QR then notifies you (which is too late in our situation). It is fundamental to our operations to be able to ban an email from receiving the QR so that they cannot gain access to the building.
1 vote -
Scheduling Blackout Period
This feature would give subscribers the ability to schedule dates and/or time windows that visitors cannot be added to the Logbook, in advance. Some examples would be: building maintenance , holiday closures, restrictions during a large event, etc
1 vote -
Extend external training options for contractors
Our contractors should not only review a video and confirm that they understood it.
We would like to use a simple Learning Management Solution (LMS) type of process: After viewing the video they should answer some questions with a pass score of 80%. If not, they are required to retake the test.1 vote -
Eptura Visitor and Eptura Engage integration
Using ACS integration, we have enabled the ability for our reception team to select what access level to provide a visitor. Automatically, when registering a visitor it should select "default from the drop down list. However, when the visitor was registered from Eptura Engage, the field is left as blank and therefore.
Better integration between the two system should improve and regardless of where the visitor is registered, Eptura visitor should be able to add the default access level.
1 vote -
Extend the Outlook add-in with Visitor Type selection
Since the Visitor Type was added, the Outlook add-in was not updated to show this field.
It would be great to add it, which allows an employee to directly select it. This saves time as the employee would not need to open the web app to make changes.
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Clean NDA's after X amounts of time
When NDAs are signed on the iPad, they are saved locally indefinitely, causing the iPad's storage to fill up and the device to malfunction. Additionally, no iOS updates can be performed. The only solution is to reinstall the app to wipe the data, which is extremely inconvenient.
5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Notes Field Formatting in Watchlist Alerts
The Notes field in Watchlist Alerts currently sends as unformatted text in emails, making important information difficult to read or interpret.
Requested Feature:
Support simple formatting options such as:
Line breaks
Bullet points
Bold or highlighted text
Impact:
Improves clarity for security personnel, ensures critical details are not overlooked, and enhances usability of Watchlist and visitor notifications.1 vote -
Kiosk Search - Support Last Name Matching
The current “Recognize Returning Visitors (based on 3 letters)” setting only applies to first names.
For large offices with high visitor traffic, reception and security staff need the ability to search or match visitors based on their last name.
Requested Feature:
Allow the kiosk to recognize returning visitors using:First 3 letters of first name
OR first 3 letters of last name
(configurable or combined)1 vote -
Add Badge Name Format Option for “First Name + Last Initial”
We would like the ability to format visitor badges using full first name + last initial (example: John S.).
Current options only allow:
Full first name + full last name
First initial + full last name
This enhancement would support privacy, improve readability for reception/security teams, and align badge formatting with our internal standards across all global offices.
Requested Feature:
Add a selectable badge variable or formatting option that outputs:
{First Name} {Last Initial}.1 vote -
number of visitors inside the building
The request is to have easily the number of visitors inside the building, still present on site by anonymising the data for a non-admin user / receptionist trainee
2 votes -
Enable reporting that runs entirely in the browser
Currently to do any meaningful reporting you need to extract data outside of the system. Given the types of data stored in the system, this is not ideal and presents compliance challenges.
A big improvement for reporting would be to enable us to run reports entirely in the browser. Allow us to customise those reports, schedule them to run at set intervals etc.
1 vote -
Users not added to a location when SSO and user provisioning are implemented see a non-user friendly error screen
When SSO and user provisioning are enabled, If a user is not added as a user of any location (not yet provisioned), they see a non-user friendly error screen that doesn't advise them what to do. Suggest this page be more user friendly and advise the user to contact their Eptura Visitor administrator or similar?
1 vote -
Improve dashboard login when SSO is implemented
When SSO is implemented, users must always use a special link when logging in.
If a user visits https://app.proxyclick.com, the screen presents a confusing login box to users with no way to start a login via SSO. SSO is enforced so they do not have a username and password to login with.
This problem is exacerbated if a user favourites / bookmarks the location link after login as they expect this to work for repeat visits, but it does not and on repeat visits after the session expires it shows them the login screen.
This became such a problem…
1 vote -
MKDenial Integration Enhancement
Default the Watchlist focus from Standard to Narrow to reduce the number of false positives.
1 vote -
psonveaux@etik.com
Proxyclick does not duplicate visit-level field data across all days in a recurring series. In case you use vist level data on your badge template, the data will only be available the first day of the visit but not for the remaining days
2 votes -
Outlook plugin custom field selection
Select which custom field are visible in Outlook plugin.
Could be done by a checkbox when creating or editing a field.
Perhaps also a way of chosing the order of the fields.Some of our custom fields, are related directly to each guests answers in the preregistration. They are not related to the entire visit.
2 votes -
Emergency Templates
Just like the visitor notification templates, but designed for emergencies. Quick one touch access to templated emergency communication and response.
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Slow check-in
We got two iPads in the reception (with the same software, connected to the same network etc). One of them is significantly slower than the other when it comes to checking in our guests/visitors. With that we mean mainly printing their labels/tags with a big delay, which takes up to 10-15 seconds each time. While the other iPad takes around 3-4 sec, which is normal. It takes equally long to get their name to pop up on my real-time log, so I can't really see who they're visiting till after they've left the reception area. The printer is on wired…
1 voteThank you for sharing your idea! Our team will review it as part of our regular evaluation process. To ensure the best visibility, we may combine your idea with similar submissions for additional comments and voting from our customer community.
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Must have features
1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"
Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.
A live chat function that users can use to chat directly to reception
1 vote -
Additional Host Identification
Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.
1 vote
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