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Serraview

Serraview by Eptura

Welcome to Serraview’s feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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432 results found

  1. It would be great to have a SR report that captures all of the details submitted in the service request. Report 35 - Service Request Raw Data only provides some information not everything that has been input into the service request.
    If a report like the BOS Report 102 could be created for SRs, that would be beneficial.

    7 votes

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  2. It would be helpful to be able to edit the text for Large/Small Move Details to make it specific to our organization

    4 votes

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  3. When navigating in VBS, the way the stack dynamically moves to show more people when I hover over a team can cause issues. This is especially the case when trying to hover over teams with few/zero workpoints to find and select them.

    It would be useful to have this function revised from a usability perspective to be less inhibiting. Or to have a config option to turn it off in preference of a static stack.

    13 votes

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  4. We would like to pull data in from Aruba Meridian https://meridianapps.com/

    0 votes

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    0 comments  ·  SVLive  ·  Admin →
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  5. 0 votes

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    0 comments  ·  SVLive  ·  Admin →
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  6. Currently Workplace will show allocations by Teams.

    I have a large number of teams on each floor, created based on my occupant. As a result, I have teams with only a handful of occupants, sometimes only 1 person.

    I would like the option to view my occupants at an org unit level so I do not have to go into each individual team to validate.

    If it's by org unit level, much like the grouping in VBS, I can review all occupants and click 'Validate' only once for all. This will make validation smooth and easier for my workplace administrators.

    12 votes

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  7. It would be useful to be able to disconnect a new scenario from live data. Resolving conflicts is useful on smaller planning projects, but on larger portfolios where thousands of changes occur daily, it would be good to plan with the data captured when creating the scenario, and the ability to completely disregard changes/validations in the live environment during that planning phase.

    7 votes

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  8. You can't filter lockers in the 3.0 tool based on whether they're assigned unlike in 2.66. You can report on those lockers and apply the filter in excel to see the data you need- but it is not user friendly to run a report rather than being able to filter in the locker screen.

    14 votes

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  9. From UI grids of
    1) Bulk Update,
    2) People Directory,
    3) User Security,
    4) Home and
    5) Buildings and Floors.

    17 votes

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  10. Add Tags to Workplace form so users can view or edit. Also, ability to search for tags with the functionality that exists in v2.6 VBS

    9 votes

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  11. As a system administrator,
    I'd like to give users the ability to add or remove tags from certain entities (people, teams, etc.) without having to give them full edit access.

    17 votes

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  12. Send predefined/created emails to contacts of Service Requests emails e.g. FYI to requester or other contacts.

    Simply click on email template to send that email to pre-defined contact in that email template.

    42 votes

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  13. Add unknown person multiple times to teams in Scenario Planner.
    Use case: use as a placeholder for occupancy count and get accurate ratio.

    21 votes

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  14. When sending bulk emails (adhoc or template), it would be very useful to cc in Managers (e.g. check box to 'send emails to Managers?').

    Use case: when sending emails to users for any reasons, sometimes Managers should be aware too especially if they are not in the same location as their staff.

    20 votes

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    0 comments  ·  Platform  ·  Admin →
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  15. Even if an assignee is set, service requests will still show up as Unassigned in the Status field.

    Could Service Requests be updated so that, if there is an assignee, the status automatically changes to something other than Unassigned?

    23 votes

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  16. When you click on the Administrator Tab within workplace in getting ready to send out validation emails, it should only show the administrator one time. This allows a smaller subset of data when you are trying to send out validation emails. It also allows the receivers of those emails to get 1 instead of 10 if they have multiple teams. In addition, a Select all Administrators feature would be ideal instead of having to click 10 - 20 pages of 100....

    4 votes

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  17. We move desks around all the time. We'd like a way to quickly add/move/rotate the position of workstations/furniture around the floorplan to accurately reflect the current layout.

    51 votes

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    1 comment  ·  Spaces  ·  Admin →
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  18. As a move planner/coordinator, it would be useful to be able to update space features in Scenario Planner VBS mode.

    Currently in 3.0, you can change the space type, but for back-to-work efforts (applying shift or phase approaches), more functionality is desired.

    20 votes

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  19. In V2, we had the ability to view the Floor and Buildings details through the VBS (clicking on floor number on stack) and Space Viewer (clicking 'i').

    This feature has been lost, and the only way to view Building and Floor details is through Assets > Buildings > Floors.

    I particularly view these details for my 'Space and Costs' details as I frequently need to review Area and Workpoint counts.

    Can you please add the ability to view the Floor details or Building details through VBS and Space Viewer to make it easier for me to access the information I…

    14 votes

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  20. The Workplace Admin list should exclude/hide teams that belong to a building that has been set to NOT show in Workplace. This is causing the Workplace Admin list to be cluttered with teams from buildings that are not using Workplace validation.

    8 votes

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