201 results found
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Inspection Templates - Check All hard to read
The Check All button when looking at Inspection Templates is a dark color and hard to see. Can the font color be adjusted to white or something lighter to view
3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Enhanced Language Support
The text in the browser tab title remains English after changing language preference to Francais. In the below image, you can see that the Asset page text is in French, but the tab title is in English.
3 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add requester as column chooser for work orders
Under the Work Order Management module there is options to add columns for customized views. Currently we cannot add a column for the Requesters (Name of requester) only request # however I still have to go back each time and check who requested it if I need more information. This helps us filter Work order by requesters
3 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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PURCHASE ORDERS - NEED TO BE ABLE TO SEND REQUISTIONS OUT
NEED TO BE ABLE TO SEND A REQUISTION OUT TO THE VENDOR THAT THEY CAN RETURN PRICING. (SIMILAR TO A WORK ORDER BEING SENT TO A VENDOR).
3 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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MASS CHANGE PARTS
SELECT MULTIPLE PARTS UNDER THE ACTION ITEMS CHANGE THEM TO INACTIVE OR ANY OTHER STATUS ALL AT ONCE. ALSO BE ALLOWED TO MOVE THEM TO ANOTHER WAREHOUSE ALL AT ONCE. BASICALLY, BE ABLE TO MASS CHANGE PARTS (ANY FIELD).
3 votesThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Need security on Inspections for Admin's
Need to be able to stop others from deleting inspections off the work orders by admin inspections to the Admin security roles
3 votesGreat news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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Implement Multi Factor Authentication
The client would like to have the ability to enable Multi-Factor Authentication (MFA) for user logins to enhance account security and help prevent unauthorised access. This feature would provide an additional layer of authentication beyond username and password and support organisations with security and compliance requirements. Ideally, administrators should be able to enable and manage MFA settings at the site or organisation level.
2 votes -
Inspection QR Codes - Ability to Print to PDF
With inspections tied to many pieces of equipment, it becomes very frusterating when you cannot print an individual QR code for 1 piece of equipment. The only way to print an individual code for a single piece of equipment is to duplicate the inspection. This leads to an exponential amount of overhead if those inspections need to be updated.
Further more, there is no option to print directly to PDF. If the goal is to send off the codes to be printed by a third party, each QR code must be printed off, each taking up an entire sheet of…
2 votes -
Be able to see who assigned a work order to whom.
It would be helpful to be able to have a history/audit trail that tracks who assigned a work order to whom. Similar to the status history in a WO or PO. But specifically for the assignee portion of the WO.
2 votes -
Assets in a down state should not continue maintenance progression
• Assets in a down state should not continue maintenance progression
o When an asset is intentionally placed in a down state, preventive maintenance schedules, inspections, and related work should not continue to progress against that asset. Examples such as standby boilers that are not being used and therefore should not require the same maintenance activities as active equipment.
• False maintenance and inspection records
o If the system continues generating inspections while an asset is down, technicians may complete inspections that were not actually required or performed on active equipment. As such, inspection records become permanent records and can…2 votes -
Create the option in the new EPTURA Asset app for work orders to be organized by location/sites
Create the option in the new EPTURA Asset app for work orders to be organized by location/sites. Also allow the option to organize them by user.
2 votes -
Asset Search in Mobile App
The ability to search for assets and have the information currently on the Companion app is very helpful. Not being able to do this on the updated Eptura app will delay our migration for sure. It helps to see previous WO, notes section, information regarding Serial # and current WOs.
2 votes -
Notify the system admin when the Geotab connector is down or failed to sync.
When the Geotab connector experiences a failure, there is currently no automated notification sent to system administrators. As a result, critical processes such as meter synchronization, PM launches, inspections, and work order generation can occur inconsistently or be triggered earlier or later than intended. This can create significant operational disruption and impact the reliability of maintenance workflows. We would like Eptura Asset to provide an automated notification or alert whenever the Geotab connector fails to sync, enabling administrators to quickly identify and address issues before they affect operations.
2 votes -
Add Priority Level on Work Request Portal Form
The requestor should have the ability to select a priority/urgency level when creating a work request....similar to what Eptura uses on their website...
2 votes -
Add ability to control all modules access using Security Roles
Add option in Security Roles to control the visibility of all modules within Eptura Asset. Most are there currently, but Planning Board, Reports, BI, and Settings are not able to be hidden from a Role currently. There are use cases where it makes sense for these to be hidden from a role (vendor role for example) as you would not want want vendors to see other vendors used in the Planning Board, or the option to generate reports (Reports or BI). The ability to not allow report generation is there, but no reason to keep the modules listed on the…
2 votes -
Vendor Portal - Include a notification to the Eptura Asset user when a vendor has received/opened/actioned a work order
When a work order is emailed to a vendor, there is no notification back to the Eptura Asset user confirming that the vendor has received the work order and is actively working on it. As a result, a maintenance team would still be required to call the vendor to verify receipt and status. This visibility would add the greatest value to vendor portal processes/
2 votes -
nruffner@rossenvironmental.com
Automatically Refresh Table Values After Records Are Updated
Changes made to records are not immediately reflected in the associated table after the record is saved, assigned, or otherwise updated. This appears to affect tables throughout the system.
For example, in the PMs module, the Maturity Reached value remains unchanged after a record is updated until the entire browser page is manually refreshed.
This slows down the workflow because each refresh takes several seconds and may cause users to lose their position in the list. It also creates uncertainty about whether the change was successfully applied.
Tables should function as live…
2 votes -
Have Work Order Request Portal/Module information appear exactly as entered on the notification email and send faster to assigned subscriber
The Work Order Request Portal/Module information currently does not appear exactly as entered through request portal on in the request/workorder module when sent through the Notify feature to subscriber email, even with all categories included in notify template and no custom fields on request portal. It would be helpful to have a pdf copy of request/work order or a field by field duplicate of what is submitted so there are no information gaps and this information can be used to submit to vendors for quotes since there is no Quote module in Eptura.
The Notify module currently takes 10–20 minutes…
2 votes -
Separate Maintenance Work Week from Site Operating Hours in Asset on Platform
In the current platform implementation, the work week days used by Asset to schedule preventive maintenance (PM) generation are driven by the site operating hours set in Portfolio Manager. These are two distinct concepts that should be independently configurable.
2 votes -
Eptura Asset: Filter by: Assignments option
Please add the ability to Group By: Assignments within the Assignments/Work Orders view of the new mobile app. This was an extremely useful feature in the previous mobile app and is something our facility relies on daily.
Our workflow utilizes lead technicians who review work orders and reassign them as necessary. Being able to group and sort work orders by assignee allows lead techs to quickly review workloads, identify assignment imbalances, and efficiently manage reassignments.
Without this sorting option, locating and reviewing work orders for specific technicians becomes much more time-consuming. Restoring the Group By: Assignment functionality would significantly improve…
2 votes
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